To ensure your satisfaction, we permit our customers to return products purchased from EFILive, subject to the limitations and procedures set forth below;
EFILive branded products purchased via the EFILive online store can be returned within 30 days of purchase subject to the below terms and conditions. Products must be in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not be damaged in any way by the customer during the time the product is in the customer's possession. Products that have been installed, unpacked, or not in new condition suitable for resale are not eligible for returns.
Products not ordered directly from the EFILive online store are not eligible for return to EFILive, please contact your point of purchase to discuss their return policy.
Products not in their original packaging, missing included accessories, not in new condition suitable for resale, or damaged by the customer during the time the product is in the customer's possession are not eligible for return.
Products that have been installed, unpacked, or not in new condition suitable for resale are not eligible for return.
Once your license code is issued your order cannot be returned, cancelled or refunded.
Once your controller authorization code is issued your order cannot be returned, cancelled or refunded.
All product returns are subject to a 15% product restocking fee.
EFILive cannot refund shipping charges, or any customs, duties, tariffs, taxes or other charges that relate to the importation of products. In some countries, you may be eligible for a refund of a portion or all of the duties and taxes after returning a product. Contact your local customs office directly for details.
Returns may also occur additional charges for exporting the goods to a return facility. Please contact your local customs office directly to determine export related costs.
Returns to our New Zealand facility with a declared value of more than NZ 400.00 will be subject to New Zealand import costs of 15% GST.
To return a product, you must first request a Return Merchandise Authorization (or “RMA”) number, providing the following information:
Products returned to EFILive without a valid RMA number will not be processed. EFILive will not be responsible for unauthorized returns.
Returns to our New Zealand facility with a declared value of more than NZ 400.00 will be suject to 15% GST.
EFILive will determine based on your location the best and most cost effective location to process your return. This may not be the same facility your order was despatched from. Your RMA email will detail the exact shipping address for your return.
For example; North American customers will be provided with a North American address to facilitate their return to reduce international shipping costs and New Zealand GST.
Credits will be issued upon receipt, inspection and approval of the returned items, net of any applicable restocking fees, or other fee, including shipping fees, import duties and taxes. Please allow five business days from the date we receive the returned product to process the RMA and issue the appropriate credit.